| AST Unlimited Support Plans: | Month to Month Agreement | 1 Year Agreement | 2 Year Agreement |
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| Agreement Term: | Month-to-Month | 12 months | 24 months |
| 30-day FREE Trial Included: |  |
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| Total Monthly Support Time Included: | Unlimited | Unlimited | Unlimited |
| Monthly Cost: | $85\user | $65\user | $60\user |
| PROACTIVE MAINTENANCE | |||
| Supported Servers | $159\month | $129\month | $99\month |
| 24×7 Remote Critical Uptime and Health Monitoring of Servers |
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| 24×7 Remote Monitoring of Workstations, Tablets and Laptops |
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| 8×6 M-F Proactive Maintenance |
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| Weekly \ Biweekly Scheduled Server Maintenance | Unlimited | Unlimited | Unlimited |
| Weekly \ Biweekly Health Reporting |
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| Microsoft Updates and Patch Management |
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| Event Viewer Checkup |
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| Network Resource Monitoring |
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| Automatic Problem Escalation & Resolution |
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| TECHNICAL SUPPORT | |||
| 8×6 M-F Remote Helpdesk Support | Unlimited | Unlimited | Unlimited |
| 8×6 M-F On-site Support | Unlimited | Unlimited | Unlimited |
| 8×6 M-F Remote Support of Servers and Network Resources | Unlimited | Unlimited | Unlimited |
| Monthly On-site Scheduled System Admin Visit |
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| Emergency On-site Support | Unlimited | Unlimited | Unlimited |
| Network Devices Supported: (Firewalls, Routers, NAS, SAN, Managed switch, and Network Security Appliances) | $159\Month Per Device | $129\Month Per Device | $99\Month Per Device |
| Voice Over IP (VOIP) Phone System Support |
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| Line of Business Application Support \ Vendor support |
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| Network Printer Management and Support |
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| iPhone, BlackBerry, Android, Windows Phone Support |
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| Microsoft Exchange Server Support |
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| Online \ Email Ticketing System |
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| SECURITY SERVICES |
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| Network Security Auditing |
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| Vulnerability Scanning |
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| Free Spyware \ Malware Removal Agent |
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| Firewall Management and Monitoring |
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| AST Secure Cloud | (MDM) Mobile Device Management |
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| AST Secure Cloud Web Protection and Security |
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| Antivirus \ Antispam Management |
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| AST SECURE CLOUD SERVICES: | |||
| AST Secure Cloud Microsoft Hosted Exchange 2013 25GB Mailbox (cost per month) |
$9.95
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$9.95
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$9.95
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| AST Secure Cloud Advanced Mail Security | Antispam |
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| AST Secure Cloud | Remote Data Backup (cost per month) |
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| BACKUP & DISASTER RECOVERY | |||
| AST Secure Cloud | Remote Data Backup |
$2\GB\Month
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$1.25\GB\Month
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$1\GB\Month
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| Unlimited Backup Management & Support |
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| Daily Review of Remote Backup Reports |
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| MS Exchange Database Remote Backup |
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| MS Exchange Mail Level Remote Backup |
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| MS Hyper-V Virtual Machine Backup |
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| VMware Virtual Machine Backup |
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| MS SQL Server Database Remote Backup |
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| AST Secure Cloud Message Continuity |
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| Wireless Backup Internet |
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| Server Collocation: (Cost Per U\Month) includes Internet, Firewall, Power & more) |
As low as $149
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As low as $149
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As low as $149
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| Advanced Disaster Recovery Solutions | Available | Available | Available |
| VIRTUAL CTO SERVICE (CHIEF TECHNOLOGY OFFICER) |
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| Ask the Virtual CTO Service |
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| How to Questions and Answers |
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| Strategic Technology Planning |
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| SERVICES & BENEFITS | |||
| 85% of support calls are answered in 1 minute of less |
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| Online Customer Portal |
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| Asset Tracking and Management |
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| Vendor Management |
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| IT Purchasing and Guidance |
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| Discounts on Projects & Installations |
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| Cloud Computing Services |
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| Support for Multiple Office Locations |
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| Microsoft Certified Managed Service |
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| SERVICE LEVEL AGREEMENT | |||
| Guaranteed Critical Server \ Network Down Response |
within 1 hour or less
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within 1 hour or less
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within 1 hour or less
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| High Priority Response for Management and Executives |
within 2
hours or less |
within 2
hours or less |
within 2
hours or less |
| Guaranteed Noncritical Issue Response |
within one Business
Day or less |
within one Business
Day or less |
within one Business
Day or less |